Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

• Be in the same condition that you received it, unworn or unused.

• Be in its original packaging.

• Be accompanied by a receipt or order confirmation.

To start a return, please contact us at info@sprinkleofmagic.gg or visit us in-store. You can always reach out to us with any return questions at the same email address.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Helium products (balloons) – due to their perishable nature.
• Underwear – for hygiene reasons.
• Perishable goods (such as food and flowers).
• Custom or personalised products (such as special orders).
• Hazardous materials, flammable liquids, or gases.
• Sale items and gift cards.
• Event tickets.

Please contact us if you have any concerns about a specific item.

Exchanges

The fastest way to exchange an item is to return it in-store. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

Should a refund be accepted by Sprinkle of Magic, it will be provided in the form of store credit. Some items are not eligible for refunds, which will be stated in the product description.